> ## Documentation Index
> Fetch the complete documentation index at: https://help.ples.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email is not arriving

> Find Ples mail from info@e.ples.com, check spam, and see which messages are delayed or optional.

Ples sends mail from [**info@e.ples.com**](mailto:info@e.ples.com). If nothing shows up, start with the inbox and the type of message you expected.

<Frame>
  <img src="https://mintcdn.com/ples/fv9e3631thkaIOyB/images/notifications.png?fit=max&auto=format&n=fv9e3631thkaIOyB&q=85&s=d241d56c99e18c547e265b7252b37050" alt="Ples notification settings related to emails you should receive" width="3024" height="1756" data-path="images/notifications.png" />
</Frame>

## Check these first

<Steps>
  <Step title="Search the right inbox">
    Use the address on the account. Search for `info@e.ples.com` or **Ples**.
  </Step>

  <Step title="Look in spam and promotions">
    Mark the message as not spam so later mail lands in the inbox.
  </Step>

  <Step title="Match the message type">
    Confirmation, team invites, 2FA codes, login alerts, link-change alerts, invoices, and plan-expiry reminders are separate emails. Some are optional or delayed.
  </Step>
</Steps>

## By message type

* **Confirm your email** — required before the first sign-in. Resend from the confirmation screen. See [Confirm your email](/article/confirm-your-email).
* **Team invitation** — only the invitee gets this. The owner can resend from [Team](/article/invite-teammates).
* **2FA email OTP** — only if you chose email 2FA. Use **Resend** on `/2fa-challenge` after the cooldown.
* **Login notifications** — off until you enable them at `/settings/authentication/notifications`.
* **Link change alerts** — only if the address is on `/settings/notification` (max 5). A **24 / 48 / 72 hour** delay means the mail waits on purpose.
* **Billing and expiry** — renewal and 60-day retention reminders go to the account owner.

<Info>
  Invited teammates skip confirmation. If David invited you, go straight to [sign in](/article/sign-in) after you set a password from the invite link.
</Info>

If you still have nothing after a resend, [contact support](https://ples.com/contact).

## What's next?

<CardGroup cols={2}>
  <Card title="Confirm your email" icon="mail" href="/article/confirm-your-email">
    Open the confirmation message from Ples so you can sign in.
  </Card>

  <Card title="Link change notifications" icon="bell" href="/article/link-change-notifications">
    Email up to 5 recipients when a backlink status changes.
  </Card>

  <Card title="Login notifications" icon="shield" href="/article/login-notifications">
    Optionally email yourself when someone signs in, including IP and location.
  </Card>

  <Card title="Two-factor authentication" icon="key-round" href="/article/two-factor-authentication">
    Turn on 2FA with an authenticator app or email OTP.
  </Card>
</CardGroup>